# -- # Copyright (C) 2001-2020 OTRS AG, https://otrs.com/ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (GPL). If you # did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt. # -- # Default configuration for OTRS. All changes to this file will be lost after an # update, please use AdminSystemConfiguration to configure your system. ## nofilter(TidyAll::Plugin::OTRS::Perl::LayoutObject) package Kernel::Config::Defaults; use strict; use warnings; use utf8; # Perl 5.16.0 is the required minimum version to use OTRS. use 5.016_000; # prepend '../Custom', '../Kernel/cpan-lib' and '../' to the module search path @INC use File::Basename; use FindBin qw($Bin); use lib dirname($Bin); use lib dirname($Bin) . '/Kernel/cpan-lib'; use lib dirname($Bin) . '/Custom'; use File::stat; use Digest::MD5; use Exporter qw(import); our @EXPORT = qw(Translatable); ## no critic (allow automatic export) our @ObjectDependencies = (); =head1 NAME Kernel::Config::Defaults - Base class for the ConfigObject. =head1 DESCRIPTION This class implements several internal functions that are used internally in L. The two externally used functions are documented as part of L, even though they are actually implemented here. =head1 PUBLIC INTERFACE =head2 LoadDefaults() loads the default values of settings that are required to run OTRS even when it was not fully configured yet. =cut sub LoadDefaults { my $Self = shift; # Make any created files readable by owner and group, not by others. # Do this on every instantiation to make sure it also works after fork() # and in long-running mod_perl or similar environments. umask 0007; # --------------------------------------------------- # # system data # # --------------------------------------------------- # # SecureMode # Disables the use of web-installer (installer.pl). # GenericAgent, PackageManager and SQL Box can only be used if SecureMode is enabled. $Self->{SecureMode} = 0; # SystemID # (The identify of the system. Each ticket number and # each HTTP session id starts with this number) $Self->{SystemID} = 10; # NodeID # (The identify of the node. In a clustered environment # each node needs a separate NodeID. On a setup with just # one frontend server, it is not needed to change this setting) $Self->{NodeID} = 1; # FQDN # (Full qualified domain name of your system.) $Self->{FQDN} = 'yourhost.example.com'; # HttpType # In case you use HTTPS instead of plain HTTP specify it here $Self->{HttpType} = 'http'; # ScriptAlias # Prefix to index.pl used as ScriptAlias in web config # (Used when emailing links to agents). $Self->{ScriptAlias} = 'otrs/'; # AdminEmail # (Email of the system admin.) $Self->{AdminEmail} = 'support@'; # Organization # (If this is anything other than '', then the email will have an # Organization X-Header) $Self->{Organization} = 'Example Company'; # ProductName # (Application name displayed in frontend.) $Self->{ProductName} = 'OTRS 6'; # --------------------------------------------------- # # database settings # # --------------------------------------------------- # # DatabaseHost # (The database host.) $Self->{DatabaseHost} = 'localhost'; # Database # (The database name.) $Self->{Database} = 'otrs'; # DatabaseUser # (The database user.) $Self->{DatabaseUser} = 'otrs'; # DatabasePw # (The password of database user.) $Self->{DatabasePw} = 'some-pass'; # DatabaseDSN # The database DSN for MySQL ==> more: "perldoc DBD::mysql" $Self->{DatabaseDSN} = "DBI:mysql:database=;host=;"; # The database DSN for PostgreSQL ==> more: "perldoc DBD::Pg" # $Self->{DatabaseDSN} = "DBI:Pg:dbname=;host=;"; # The database DSN for Oracle ==> more: "perldoc DBD::oracle" # $Self->{DatabaseDSN} = "DBI:Oracle://$Self->{DatabaseHost}:1521/$Self->{Database}"; # # $ENV{ORACLE_HOME} = '/path/to/your/oracle'; # $ENV{NLS_DATE_FORMAT} = 'YYYY-MM-DD HH24:MI:SS'; # $ENV{NLS_LANG} = 'AMERICAN_AMERICA.AL32UTF8'; # $ENV{NLS_LANG} = 'GERMAN_GERMANY.AL32UTF8'; # If you want to use an init sql after connect, use this here. # (e. g. can be used for mysql encoding between client and server) # $Self->{'Database::Connect'} = 'SET NAMES utf8'; # If you want to use the sql slow log feature, enable this here. # (To log every sql query which takes longer the 4 sec.) # $Self->{'Database::SlowLog'} = 0; # --------------------------------------------------- # # default values # # (default values for GUIs) # # --------------------------------------------------- # # default valid $Self->{DefaultValid} = 'valid'; # DEPRECATED. Compatibilty setting for older 3.0 code. # Internal charset must always be utf-8. $Self->{DefaultCharset} = 'utf-8'; # default language # (the default frontend language) [default: en] $Self->{DefaultLanguage} = 'en'; # used languages # (short name = long name and file) $Self->{DefaultUsedLanguages} = { 'ar_SA' => 'Arabic (Saudi Arabia)', 'bg' => 'Bulgarian', 'ca' => 'Catalan', 'cs' => 'Czech', 'da' => 'Danish', 'de' => 'German', 'en' => 'English (United States)', 'en_CA' => 'English (Canada)', 'en_GB' => 'English (United Kingdom)', 'es' => 'Spanish', 'es_CO' => 'Spanish (Colombia)', 'es_MX' => 'Spanish (Mexico)', 'et' => 'Estonian', 'el' => 'Greek', 'fa' => 'Persian', 'fi' => 'Finnish', 'fr' => 'French', 'fr_CA' => 'French (Canada)', 'gl' => 'Galician', 'he' => 'Hebrew', 'hi' => 'Hindi', 'hr' => 'Croatian', 'hu' => 'Hungarian', 'id' => 'Indonesian', 'it' => 'Italian', 'ja' => 'Japanese', 'ko' => 'Korean', 'lt' => 'Lithuanian', 'lv' => 'Latvian', 'mk' => 'Macedonian', 'ms' => 'Malay', 'nl' => 'Dutch', 'nb_NO' => 'Norwegian', 'pt_BR' => 'Portuguese (Brasil)', 'pt' => 'Portuguese', 'pl' => 'Polish', 'ro' => 'Romanian', 'ru' => 'Russian', 'sl' => 'Slovenian', 'sr_Latn' => 'Serbian Latin', 'sr_Cyrl' => 'Serbian Cyrillic', 'sk_SK' => 'Slovak', 'sv' => 'Swedish', 'sw' => 'Swahili', 'th_TH' => 'Thai', 'tr' => 'Turkish', 'uk' => 'Ukrainian', 'vi_VN' => 'Vietnam', 'zh_CN' => 'Chinese (Simplified)', 'zh_TW' => 'Chinese (Traditional)', }; $Self->{DefaultUsedLanguagesNative} = { 'ar_SA' => 'العَرَبِية‎', 'bg' => 'Български', 'ca' => 'Català', 'cs' => 'Česky', 'da' => 'Dansk', 'de' => 'Deutsch', 'en' => 'English (United States)', 'en_CA' => 'English (Canada)', 'en_GB' => 'English (United Kingdom)', 'es' => 'Español', 'es_CO' => 'Español (Colombia)', 'es_MX' => 'Español (México)', 'et' => 'Eesti', 'el' => 'Ελληνικά', 'fa' => 'فارسى', 'fi' => 'Suomi', 'fr' => 'Français', 'fr_CA' => 'Français (Canada)', 'gl' => 'Galego', 'he' => 'עברית', 'hi' => 'हिन्दी', 'hr' => 'Hrvatski', 'hu' => 'Magyar', 'id' => 'Bahasa Indonesia', 'it' => 'Italiano', 'ja' => '日本語', 'ko' => '한국어', 'lt' => 'Lietuvių kalba', 'lv' => 'Latvijas', 'mk' => 'Mакедонски', 'ms' => 'Melayu', 'nl' => 'Nederlandse', 'nb_NO' => 'Norsk bokmål', 'pt_BR' => 'Português Brasileiro', 'pt' => 'Português', 'pl' => 'Polski', 'ro' => 'Română', 'ru' => 'Русский', 'sl' => 'Slovenščina', 'sr_Latn' => 'Srpski', 'sr_Cyrl' => 'Српски', 'sk_SK' => 'Slovenčina', 'sv' => 'Svenska', 'sw' => 'Kiswahili', 'th_TH' => 'ภาษาไทย', 'tr' => 'Türkçe', 'uk' => 'Українська', 'vi_VN' => 'ViɆt Nam', 'zh_CN' => '简体中文', 'zh_TW' => '正體中文', }; # default theme # (the default HTML theme) [default: Standard] $Self->{DefaultTheme} = 'Standard'; # DefaultTheme::HostBased # (set theme based on host name) # $Self->{'DefaultTheme::HostBased'} = { # 'host1\.example\.com' => 'SomeTheme1', # 'host2\.example\.com' => 'SomeTheme1', # }; # Frontend::WebPath # (URL base path of icons, CSS and Java Script.) $Self->{'Frontend::WebPath'} = '/otrs-web/'; # Frontend::JavaScriptPath # (URL JavaScript path.) $Self->{'Frontend::JavaScriptPath'} = 'js/'; # Frontend::CSSPath # (URL CSS path.) $Self->{'Frontend::CSSPath'} = 'css/'; # Frontend::ImagePath # (URL image path of icons for navigation.) $Self->{'Frontend::ImagePath'} = 'skins/Agent/default/img/'; # DefaultViewNewLine # (insert new line in text messages after max x chars and # the next word) $Self->{DefaultViewNewLine} = 90; # DefaultViewLines # (Max viewable lines in text messages (like ticket lines # in QueueZoom) $Self->{DefaultViewLines} = 6000; # ShowAlwaysLongTime # (show always time in long /days hours minutes/ or short # /days hours/ format) $Self->{ShowAlwaysLongTime} = 0; $Self->{TimeShowAlwaysLong} = 0; # TimeInputFormat # (default date input format) [Option|Input] $Self->{TimeInputFormat} = 'Option'; # TimeInputMinutesStep # (default minute step in minutes dropdown) [1,2,5,10,15,30] $Self->{TimeInputMinutesStep} = 1; # AttachmentDownloadType # (if the tickets attachments will be opened in browser or just to # force the download) [attachment|inline] # $Self->{'AttachmentDownloadType'} = 'inline'; $Self->{AttachmentDownloadType} = 'attachment'; # --------------------------------------------------- # # Check Settings # --------------------------------------------------- # # CheckEmailAddresses # (Check syntax of used email addresses) $Self->{CheckEmailAddresses} = 1; # CheckMXRecord # (Check mx recorde of used email addresses) $Self->{CheckMXRecord} = 1; # CheckEmailValidAddress # (regexp of valid email addresses) $Self->{CheckEmailValidAddress} = '^(root@localhost|admin@localhost)$'; # CheckEmailInvalidAddress # (regexp of invalid email addresses) $Self->{CheckEmailInvalidAddress} = '@(example)\.(..|...)$'; # --------------------------------------------------- # # LogModule # # --------------------------------------------------- # # (log backend module) $Self->{LogModule} = 'Kernel::System::Log::SysLog'; # $Self->{'LogModule'} = 'Kernel::System::Log::File'; # param for LogModule Kernel::System::Log::SysLog $Self->{'LogModule::SysLog::Facility'} = 'user'; # param for LogModule Kernel::System::Log::SysLog # (if syslog can't work with utf-8, force the log # charset with this option, on other chars will be # replaces with ?) $Self->{'LogModule::SysLog::Charset'} = 'utf-8'; # $Self->{'LogModule::SysLog::Charset'} = 'utf-8'; # param for LogModule Kernel::System::Log::File (required!) $Self->{'LogModule::LogFile'} = '/tmp/otrs.log'; # param if the date (yyyy-mm) should be added as suffix to # logfile [0|1] # $Self->{'LogModule::LogFile::Date'} = 0; # system log cache size for admin system log (default 32k) # $Self->{'LogSystemCacheSize'} = 32 * 1024; # --------------------------------------------------- # # SendmailModule # --------------------------------------------------- # # (Where is sendmail located and some options. # See 'man sendmail' for details. Or use the SMTP backend.) $Self->{'SendmailModule'} = 'Kernel::System::Email::Sendmail'; $Self->{'SendmailModule::CMD'} = '/usr/sbin/sendmail -i -f'; # $Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP'; # $Self->{'SendmailModule::Host'} = 'mail.example.com'; # $Self->{'SendmailModule::Port'} = '25'; # $Self->{'SendmailModule::AuthUser'} = ''; # $Self->{'SendmailModule::AuthPassword'} = ''; # SendmailBcc # (Send all outgoing email via bcc to... # Warning: use it only for external archive functions) $Self->{SendmailBcc} = ''; # SendmailNotificationEnvelopeFrom # Set a email address that is used as envelope from header in outgoing # notifications # $Self->{'SendmailNotificationEnvelopeFrom'} = ''; # --------------------------------------------------- # # authentication settings # # (enable what you need, auth against otrs db, # # against LDAP directory, against HTTP basic auth # # or against Radius server) # # --------------------------------------------------- # # This is the auth. module against the otrs db $Self->{AuthModule} = 'Kernel::System::Auth::DB'; # defines AuthSyncBackend (AuthSyncModule) for AuthModule # if this key exists and is empty, there won't be a sync. # example values: AuthSyncBackend, AuthSyncBackend2 # $Self->{'AuthModule::UseSyncBackend'} = ''; # password crypt type (bcrypt|sha2|sha1|md5|apr1|crypt|plain) # $Self->{'AuthModule::DB::CryptType'} = 'sha2'; # If "bcrypt" was selected for CryptType, use cost specified here for bcrypt hashing. # Currently max. supported cost value is 31. # $Self->{'AuthModule::DB::bcryptCost'} = 12; # This is an example configuration for an LDAP auth. backend. # (take care that Net::LDAP is installed!) # $Self->{AuthModule} = 'Kernel::System::Auth::LDAP'; # $Self->{'AuthModule::LDAP::Host'} = 'ldap.example.com'; # $Self->{'AuthModule::LDAP::BaseDN'} = 'dc=example,dc=com'; # $Self->{'AuthModule::LDAP::UID'} = 'uid'; # Check if the user is allowed to auth in a posixGroup # (e. g. user needs to be in a group xyz to use otrs) # $Self->{'AuthModule::LDAP::GroupDN'} = 'cn=otrsallow,ou=posixGroups,dc=example,dc=com'; # $Self->{'AuthModule::LDAP::AccessAttr'} = 'memberUid'; # for ldap posixGroups objectclass (just uid) # $Self->{'AuthModule::LDAP::UserAttr'} = 'UID'; # for non ldap posixGroups objectclass (with full user dn) # $Self->{'AuthModule::LDAP::UserAttr'} = 'DN'; # The following is valid but would only be necessary if the # anonymous user do NOT have permission to read from the LDAP tree # $Self->{'AuthModule::LDAP::SearchUserDN'} = ''; # $Self->{'AuthModule::LDAP::SearchUserPw'} = ''; # in case you want to add always one filter to each ldap query, use # this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter => '(objectclass=user)' # or if you want to filter with a locigal OR-Expression, like AlwaysFilter => '(|(mail=*abc.com)(mail=*xyz.com))' # $Self->{'AuthModule::LDAP::AlwaysFilter'} = ''; # in case you want to add a suffix to each login name, then # you can use this option. e. g. user just want to use user but # in your ldap directory exists user@domain. # $Self->{'AuthModule::LDAP::UserSuffix'} = '@domain.com'; # In case you want to convert all given usernames to lower letters you # should activate this option. It might be helpful if databases are # in use that do not distinguish selects for upper and lower case letters # (Oracle, postgresql). User might be synched twice, if this option # is not in use. # $Self->{'AuthModule::LDAP::UserLowerCase'} = 0; # In case you need to use OTRS in iso-charset, you can define this # by using this option (converts utf-8 data from LDAP to iso). # $Self->{'AuthModule::LDAP::Charset'} = 'iso-8859-1'; # Net::LDAP new params (if needed - for more info see perldoc Net::LDAP) # $Self->{'AuthModule::LDAP::Params'} = { # port => 389, # timeout => 120, # async => 0, # version => 3, # }; # Die if backend can't work, e. g. can't connect to server. # $Self->{'AuthModule::LDAP::Die'} = 1; # This is an example configuration for an apache ($ENV{REMOTE_USER}) # auth. backend. Use it if you want to have a singe login through # apache http-basic-auth. # $Self->{AuthModule} = 'Kernel::System::Auth::HTTPBasicAuth'; # In case there is a leading domain in the REMOTE_USER, you can # replace it by the next config option. # $Self->{'AuthModule::HTTPBasicAuth::Replace'} = 'example_domain\\'; # In case you need to replace some part of the REMOTE_USER, you can # use the following RegExp ($1 will be new login). # $Self->{'AuthModule::HTTPBasicAuth::ReplaceRegExp'} = '^(.+?)@.+?$'; # Note: # If you use this module, you should use as fallback the following # config settings if user isn't login through apache ($ENV{REMOTE_USER}). # $Self->{LoginURL} = 'http://host.example.com/not-authorised-for-otrs.html'; # $Self->{LogoutURL} = 'http://host.example.com/thanks-for-using-otrs.html'; # This is example configuration to auth. agents against a radius server. # $Self->{'AuthModule'} = 'Kernel::System::Auth::Radius'; # $Self->{'AuthModule::Radius::Host'} = 'radiushost'; # $Self->{'AuthModule::Radius::Password'} = 'radiussecret'; # Die if backend can't work, e. g. can't connect to server. # $Self->{'AuthModule::Radius::Die'} = 1; # --------------------------------------------------- # # 2 factor authentication settings # # check a otp (one-time password) # # after successful authentication # # as an extra security measure # # --------------------------------------------------- # # This is the auth module using the google authenticator mechanism # $Self->{'AuthTwoFactorModule'} = 'Kernel::System::Auth::TwoFactor::GoogleAuthenticator'; # defines user preference where the secret key is stored # $Self->{'AuthTwoFactorModule::SecretPreferencesKey'} = 'UserGoogleAuthenticatorSecretKey'; # defines if users can login without a 2 factor authentication if they have no stored shared secret # $Self->{'AuthTwoFactorModule::AllowEmptySecret'} = '1'; # defines if the otp for the previous timespan (30-60sec ago) will also be valid # helpful to account for timing issues (server and entry based) # $Self->{'AuthTwoFactorModule::AllowPreviousToken'} = '1'; # --------------------------------------------------- # # authentication sync settings # # (enable agent data sync. after succsessful # # authentication) # # --------------------------------------------------- # # This is an example configuration for an LDAP auth sync. backend. # (take care that Net::LDAP is installed!) # $Self->{AuthSyncModule} = 'Kernel::System::Auth::Sync::LDAP'; # $Self->{'AuthSyncModule::LDAP::Host'} = 'ldap.example.com'; # $Self->{'AuthSyncModule::LDAP::BaseDN'} = 'dc=example,dc=com'; # $Self->{'AuthSyncModule::LDAP::UID'} = 'uid'; # The following is valid but would only be necessary if the # anonymous user do NOT have permission to read from the LDAP tree # $Self->{'AuthSyncModule::LDAP::SearchUserDN'} = ''; # $Self->{'AuthSyncModule::LDAP::SearchUserPw'} = ''; # in case you want to add always one filter to each ldap query, use # this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter => '(objectclass=user)' # or if you want to filter with a logical OR-Expression, like AlwaysFilter => '(|(mail=*abc.com)(mail=*xyz.com))' # $Self->{'AuthSyncModule::LDAP::AlwaysFilter'} = ''; # AuthSyncModule::LDAP::UserSyncMap # (map if agent should create/synced from LDAP to DB after successful login) # you may specify LDAP-Fields as either # * list, which will check each field. first existing will be picked ( ["givenName","cn","_empty"] ) # * name of an LDAP-Field (may return empty strings) ("givenName") # * fixed strings, prefixed with an underscore: "_test", which will always return this fixed string # $Self->{'AuthSyncModule::LDAP::UserSyncMap'} = { # # DB -> LDAP # UserFirstname => 'givenName', # UserLastname => 'sn', # UserEmail => 'mail', # }; # In case you need to use OTRS in iso-charset, you can define this # by using this option (converts utf-8 data from LDAP to iso). # $Self->{'AuthSyncModule::LDAP::Charset'} = 'iso-8859-1'; # Net::LDAP new params (if needed - for more info see perldoc Net::LDAP) # $Self->{'AuthSyncModule::LDAP::Params'} = { # port => 389, # timeout => 120, # async => 0, # version => 3, # }; # Die if backend can't work, e. g. can't connect to server. # $Self->{'AuthSyncModule::LDAP::Die'} = 1; # Attributes needed for group syncs # (attribute name for group value key) # $Self->{'AuthSyncModule::LDAP::AccessAttr'} = 'memberUid'; # (attribute for type of group content UID/DN for full ldap name) # $Self->{'AuthSyncModule::LDAP::UserAttr'} = 'UID'; # $Self->{'AuthSyncModule::LDAP::UserAttr'} = 'DN'; # AuthSyncModule::LDAP::UserSyncInitialGroups # (sync following group with rw permission after initial create of first agent # login) # $Self->{'AuthSyncModule::LDAP::UserSyncInitialGroups'} = [ # 'users', # ]; # AuthSyncModule::LDAP::UserSyncGroupsDefinition # (If "LDAP" was selected for AuthModule and you want to sync LDAP # groups to otrs groups, define the following.) # $Self->{'AuthSyncModule::LDAP::UserSyncGroupsDefinition'} = { # # ldap group # 'cn=agent,o=otrs' => { # # otrs group # 'admin' => { # # permission # rw => 1, # ro => 1, # }, # 'faq' => { # rw => 0, # ro => 1, # }, # }, # 'cn=agent2,o=otrs' => { # 'users' => { # rw => 1, # ro => 1, # }, # } # }; # AuthSyncModule::LDAP::UserSyncRolesDefinition # (If "LDAP" was selected for AuthModule and you want to sync LDAP # groups to otrs roles, define the following.) # $Self->{'AuthSyncModule::LDAP::UserSyncRolesDefinition'} = { # # ldap group # 'cn=agent,o=otrs' => { # # otrs role # 'role1' => 1, # 'role2' => 0, # }, # 'cn=agent2,o=otrs' => { # 'role3' => 1, # } # }; # AuthSyncModule::LDAP::UserSyncAttributeGroupsDefinition # (If "LDAP" was selected for AuthModule and you want to sync LDAP # attributes to otrs groups, define the following.) # $Self->{'AuthSyncModule::LDAP::UserSyncAttributeGroupsDefinition'} = { # # ldap attribute # 'LDAPAttribute' => { # # ldap attribute value # 'LDAPAttributeValue1' => { # # otrs group # 'admin' => { # # permission # rw => 1, # ro => 1, # }, # 'faq' => { # rw => 0, # ro => 1, # }, # }, # }, # 'LDAPAttribute2' => { # 'LDAPAttributeValue' => { # 'users' => { # rw => 1, # ro => 1, # }, # }, # } # }; # AuthSyncModule::LDAP::UserSyncAttributeRolesDefinition # (If "LDAP" was selected for AuthModule and you want to sync LDAP # attributes to otrs roles, define the following.) # $Self->{'AuthSyncModule::LDAP::UserSyncAttributeRolesDefinition'} = { # # ldap attribute # 'LDAPAttribute' => { # # ldap attribute value # 'LDAPAttributeValue1' => { # # otrs role # 'role1' => 1, # 'role2' => 1, # }, # }, # 'LDAPAttribute2' => { # 'LDAPAttributeValue1' => { # 'role3' => 1, # }, # }, # }; # UserTable $Self->{DatabaseUserTable} = 'users'; $Self->{DatabaseUserTableUserID} = 'id'; $Self->{DatabaseUserTableUserPW} = 'pw'; $Self->{DatabaseUserTableUser} = 'login'; # --------------------------------------------------- # # URL login and logout settings # # --------------------------------------------------- # # LoginURL # (If this is anything other than '', then it is assumed to be the # URL of an alternate login screen which will be used in place of # the default one.) # $Self->{LoginURL} = ''; # $Self->{LoginURL} = 'http://host.example.com/cgi-bin/login.pl'; # LogoutURL # (If this is anything other than '', it is assumed to be the URL # of an alternate logout page which users will be sent to when they # logout.) # $Self->{LogoutURL} = ''; # $Self->{LogoutURL} = 'http://host.example.com/cgi-bin/login.pl'; # PreApplicationModule # (Used for every request, if defined, the PreRun() function of # this module will be used. This interface use useful to check # some user options or to redirect not accept new application # news) # $Self->{PreApplicationModule}->{AgentInfo} = 'Kernel::Modules::AgentInfo'; # Kernel::Modules::AgentInfo check key, if this user preferences key # is true, then the message is already accepted # $Self->{InfoKey} = 'wpt22'; # shown InfoFile located under Kernel/Output/HTML/Templates/Standard/AgentInfo.tt # $Self->{InfoFile} = 'AgentInfo'; # --------------------------------------------------- # # Notification Settings # --------------------------------------------------- # # agent interface notification module to check the admin user id # (don't work with user id 1 notification) $Self->{'Frontend::NotifyModule'} = { '1000-CloudServicesDisabled' => { Group => 'admin', Module => 'Kernel::Output::HTML::Notification::AgentCloudServicesDisabled', }, '1100-OTRSBusiness' => { Group => 'admin', Module => 'Kernel::Output::HTML::Notification::AgentOTRSBusiness', }, '2000-UID-Check' => { Module => 'Kernel::Output::HTML::Notification::UIDCheck', }, '2500-AgentSessionLimit' => { 'Module' => 'Kernel::Output::HTML::Notification::AgentSessionLimit', }, '5000-SystemConfigurationIsDirty-Check' => { Group => 'admin', Module => 'Kernel::Output::HTML::Notification::SystemConfigurationIsDirtyCheck', }, '5200-SystemConfigurationInvalid-Check' => { Group => 'admin', Module => 'Kernel::Output::HTML::Notification::SystemConfigurationInvalidCheck', }, '5500-OutofOffice-Check' => { Module => 'Kernel::Output::HTML::Notification::OutofOfficeCheck', }, '6000-SystemMaintenance-Check' => { Module => 'Kernel::Output::HTML::Notification::SystemMaintenanceCheck', }, '6050-SystemConfiguration-OutOfSync-Check' => { Module => 'Kernel::Output::HTML::Notification::SystemConfigurationOutOfSyncCheck', AllowedDelayMinutes => '5', }, '7000-AgentTimeZone-Check' => { Module => 'Kernel::Output::HTML::Notification::AgentTimeZoneCheck', }, '8000-Daemon-Check' => { Module => 'Kernel::Output::HTML::Notification::DaemonCheck', }, }; # Make sure the daemon is able to deploy the configuration to all cluster nodes that have no ZZZAAuto.pm yet. $Self->{DaemonModules}->{SystemConfigurationSyncManager} = { Module => 'Kernel::System::Daemon::DaemonModules::SystemConfigurationSyncManager' }; # --------------------------------------------------- # # # # Start of config options!!! # # Session stuff # # # # --------------------------------------------------- # # --------------------------------------------------- # # SessionModule # # --------------------------------------------------- # # (How should be the session-data stored? # Advantage of DB is that you can split the # Frontendserver from the db-server. fs is faster.) $Self->{SessionModule} = 'Kernel::System::AuthSession::DB'; # $Self->{SessionModule} = 'Kernel::System::AuthSession::FS'; # SessionName # (Name of the session key. E. g. Session, SessionID, OTRS) $Self->{SessionName} = 'OTRSAgentInterface'; # SessionCheckRemoteIP # (If the application is used via a proxy-farm then the # remote ip address is mostly different. In this case, # turn of the CheckRemoteID. ) [1|0] $Self->{SessionCheckRemoteIP} = 1; # SessionDeleteIfNotRemoteID # (Delete session if the session id is used with an # invalied remote IP?) [0|1] $Self->{SessionDeleteIfNotRemoteID} = 1; # SessionMaxTime # (Max valid time of one session id in second (8h = 28800).) $Self->{SessionMaxTime} = 16 * 60 * 60; # SessionMaxIdleTime # (After this time (in seconds) without new http request, then # the user get logged off) $Self->{SessionMaxIdleTime} = 2 * 60 * 60; # SessionDeleteIfTimeToOld # (Delete session's witch are requested and to old?) [0|1] $Self->{SessionDeleteIfTimeToOld} = 1; # SessionUseCookie # (Should the session management use html cookies? # It's more comfortable to send links -==> if you have a valid # session, you don't have to login again.) [0|1] # Note: If the client browser disabled html cookies, the system # will work as usual, append SessionID to links! $Self->{SessionUseCookie} = 1; # SessionUseCookieAfterBrowserClose # (store cookies in browser after closing a browser) [0|1] $Self->{SessionUseCookieAfterBrowserClose} = 0; # SessionDir # directory for all sessen id information (just needed if # $Self->{SessionModule}='Kernel::System::AuthSession::FS) $Self->{SessionDir} = '/var/sessions'; # SessionTable* # (just needed if $Self->{SessionModule}='Kernel::System::AuthSession::DB) # SessionTable $Self->{SessionTable} = 'sessions'; # --------------------------------------------------- # # Time Settings # --------------------------------------------------- # # TimeZone # (set the OTRS time zone, default is UTC) # $Self->{'OTRSTimeZone'} = 'UTC'; # Time* # (Used for ticket age, escalation and system unlock calculation) # TimeWorkingHours # (counted hours for working time used) $Self->{TimeWorkingHours} = { Mon => [ 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20 ], Tue => [ 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20 ], Wed => [ 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20 ], Thu => [ 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20 ], Fri => [ 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20 ], Sat => [], Sun => [], }; $Self->{TimeVacationDays} = { 1 => { 1 => 'New Year\'s Day', }, 5 => { 1 => 'International Workers\' Day', }, 12 => { 24 => 'Christmas Eve', 25 => 'First Christmas Day', 26 => 'Second Christmas Day', 31 => 'New Year\'s Eve', }, }; $Self->{TimeVacationDaysOneTime} = { 2004 => { 1 => { 1 => 'test', }, }, }; # --------------------------------------------------- # # Web Settings # --------------------------------------------------- # # WebMaxFileUpload # (Max size for browser file uploads - default ~ 24 MB) $Self->{WebMaxFileUpload} = 24000000; # WebUploadCacheModule # (select you WebUploadCacheModule module, default DB [DB|FS]) $Self->{WebUploadCacheModule} = 'Kernel::System::Web::UploadCache::DB'; # $Self->{WebUploadCacheModule} = 'Kernel::System::Web::UploadCache::FS'; # CGILogPrefix $Self->{CGILogPrefix} = 'OTRS-CGI'; # --------------------------------------------------- # # Agent Web Interface # --------------------------------------------------- # # LostPassword # (use lost password feature) $Self->{LostPassword} = 1; # ShowMotd # (show message of the day in login screen) $Self->{ShowMotd} = 0; # DemoSystem # (If this is true, no agent preferences, like language and theme, via agent # frontend can be updated! Just for the current session. Alow no password can # be changed on agent frontend.) $Self->{DemoSystem} = 0; # SwitchToUser # (Allow the admin to switch into a selected user session.) $Self->{SwitchToUser} = 0; # --------------------------------------------------- # # MIME-Viewer for online to html converter # --------------------------------------------------- # # (e. g. xlhtml (xls2html), http://chicago.sourceforge.net/xlhtml/) # $Self->{'MIME-Viewer'}->{'application/excel'} = 'xlhtml'; # MIME-Viewer for online to html converter # (e. g. wv (word2html), http://wvware.sourceforge.net/) # $Self->{'MIME-Viewer'}->{'application/msword'} = 'wvWare'; # (e. g. pdftohtml (pdf2html), http://pdftohtml.sourceforge.net/) # $Self->{'MIME-Viewer'}->{'application/pdf'} = 'pdftohtml -stdout -i'; # (e. g. xml2html (xml2html)) # $Self->{'MIME-Viewer'}->{'text/xml'} = $Self->{Home}.'/scripts/tools/xml2html.pl'; # --------------------------------------------------- # # directories # # --------------------------------------------------- # # root directory $Self->{Home} = '/opt/otrs'; # tmp dir $Self->{TempDir} = '/var/tmp'; # article dir $Self->{'Ticket::Article::Backend::MIMEBase::ArticleDataDir'} = '/var/article'; # html template dirs $Self->{TemplateDir} = '/Kernel/Output'; $Self->{CustomTemplateDir} = '/Custom/Kernel/Output'; # --------------------------------------------------- # # CommonCSS # # --------------------------------------------------- # # Customer Common CSS $Self->{'Loader::Customer::CommonCSS'}->{'000-Framework'} = [ 'Core.Reset.css', 'Core.Default.css', 'Core.Form.css', 'Core.Dialog.css', 'Core.Tooltip.css', 'Core.Login.css', 'Core.Control.css', 'Core.Table.css', 'Core.TicketZoom.css', 'Core.InputFields.css', 'Core.Print.css', 'Core.Animations.css', ]; # Agent Common CSS $Self->{'Loader::Agent::CommonCSS'}->{'000-Framework'} = [ 'Core.Reset.css', 'Core.Default.css', 'Core.Header.css', 'Core.OverviewControl.css', 'Core.OverviewSmall.css', 'Core.OverviewMedium.css', 'Core.OverviewLarge.css', 'Core.Footer.css', 'Core.PageLayout.css', 'Core.Form.css', 'Core.Table.css', 'Core.Login.css', 'Core.Widget.css', 'Core.WidgetMenu.css', 'Core.TicketDetail.css', 'Core.Tooltip.css', 'Core.Dialog.css', 'Core.InputFields.css', 'Core.Print.css', 'Core.Animations.css', ]; # --------------------------------------------------- # # CommonJS # # --------------------------------------------------- # # Customer Common JS $Self->{'Loader::Customer::CommonJS'}->{'000-Framework'} = [ 'thirdparty/jquery-3.4.1/jquery.js', 'thirdparty/jquery-browser-detection/jquery-browser-detection.js', 'thirdparty/jquery-validate-1.16.0/jquery.validate.js', 'thirdparty/jquery-ui-1.12.1/jquery-ui.js', 'thirdparty/jquery-pubsub/pubsub.js', 'thirdparty/jquery-jstree-3.3.7/jquery.jstree.js', 'thirdparty/nunjucks-3.0.1/nunjucks.js', 'Core.Init.js', 'Core.Debug.js', 'Core.Exception.js', 'Core.Data.js', 'Core.JSON.js', 'Core.JavaScriptEnhancements.js', 'Core.Config.js', 'Core.Language.js', 'Core.Template.js', 'Core.App.js', 'Core.App.Responsive.js', 'Core.AJAX.js', 'Core.UI.js', 'Core.UI.InputFields.js', 'Core.UI.Accessibility.js', 'Core.UI.Dialog.js', 'Core.UI.Floater.js', 'Core.UI.RichTextEditor.js', 'Core.UI.Datepicker.js', 'Core.UI.Popup.js', 'Core.UI.TreeSelection.js', 'Core.UI.Autocomplete.js', 'Core.Form.js', 'Core.Form.ErrorTooltips.js', 'Core.Form.Validate.js', 'Core.Customer.js', 'Core.Customer.Responsive.js', ]; # Agent Common JS $Self->{'Loader::Agent::CommonJS'}->{'000-Framework'} = [ 'thirdparty/jquery-3.4.1/jquery.js', 'thirdparty/jquery-browser-detection/jquery-browser-detection.js', 'thirdparty/jquery-ui-1.12.1/jquery-ui.js', 'thirdparty/jquery-ui-touch-punch-0.2.3/jquery.ui.touch-punch.js', 'thirdparty/jquery-validate-1.16.0/jquery.validate.js', 'thirdparty/jquery-pubsub/pubsub.js', 'thirdparty/jquery-jstree-3.3.7/jquery.jstree.js', 'thirdparty/nunjucks-3.0.1/nunjucks.js', 'Core.Init.js', 'Core.JavaScriptEnhancements.js', 'Core.Debug.js', 'Core.Exception.js', 'Core.Data.js', 'Core.Config.js', 'Core.Language.js', 'Core.Template.js', 'Core.JSON.js', 'Core.App.js', 'Core.App.Responsive.js', 'Core.AJAX.js', 'Core.UI.js', 'Core.UI.InputFields.js', 'Core.UI.Accordion.js', 'Core.UI.Datepicker.js', 'Core.UI.DnD.js', 'Core.UI.Floater.js', 'Core.UI.Resizable.js', 'Core.UI.Table.js', 'Core.UI.Accessibility.js', 'Core.UI.RichTextEditor.js', 'Core.UI.Dialog.js', 'Core.UI.ActionRow.js', 'Core.UI.Popup.js', 'Core.UI.TreeSelection.js', 'Core.UI.Autocomplete.js', 'Core.Form.js', 'Core.Form.ErrorTooltips.js', 'Core.Form.Validate.js', 'Core.Agent.js', 'Core.Agent.Search.js', 'Core.Agent.CustomerInformationCenterSearch.js', 'Core.Agent.CustomerSearch.js', 'Core.Agent.CustomerUserInformationCenterSearch.js', 'Core.Agent.Header.js', 'Core.UI.Notification.js', 'Core.Agent.Responsive.js', ]; # --------------------------------------------------- # # # # package management options # # # # --------------------------------------------------- # # Package::RepositoryRoot # (get online repository list, use the fist availabe result) $Self->{'Package::RepositoryRoot'} = [ 'https://ftp.otrs.org/pub/otrs/misc/packages/repository.xml', ]; # Package::RepositoryList # (repository list) # $Self->{'Package::RepositoryList'} = { # 'ftp://ftp.example.com/pub/otrs/misc/packages/' => '[Example] ftp://ftp.example.com/', # }; # Package::Timeout # (http/ftp timeout to get packages) $Self->{'Package::Timeout'} = 120; # Package::Proxy # (fetch packages via proxy) # $Self->{'Package::Proxy'} = 'http://proxy.sn.no:8001/'; # --------------------------------------------------- # # PGP settings (supports gpg) # # --------------------------------------------------- # $Self->{PGP} = 0; $Self->{'PGP::Bin'} = '/usr/bin/gpg'; $Self->{'PGP::Options'} = '--homedir /opt/otrs/.gnupg/ --batch --no-tty --yes'; # $Self->{'PGP::Options'} = '--batch --no-tty --yes'; # $Self->{'PGP::Key::Password'}->{'D2DF79FA'} = 1234; # $Self->{'PGP::Key::Password'}->{'488A0B8F'} = 1234; # --------------------------------------------------- # # S/MIME settings (supports smime) # # --------------------------------------------------- # $Self->{SMIME} = 0; # maybe openssl need a HOME env! #$ENV{HOME} = '/var/lib/wwwrun'; $Self->{'SMIME::Bin'} = '/usr/bin/openssl'; # $Self->{'SMIME::CertPath'} = '/etc/ssl/certs'; # $Self->{'SMIME::PrivatePath'} = '/etc/ssl/private'; # --------------------------------------------------- # # system permissions # --------------------------------------------------- # $Self->{'System::Permission'} = [ 'ro', 'move_into', 'create', 'note', 'owner', 'priority', 'rw', ]; $Self->{'System::Customer::Permission'} = [ 'ro', 'rw' ]; # --------------------------------------------------- # # # # Start of config options!!! # # Preferences stuff # # # # --------------------------------------------------- # # PreferencesTable* # (Stored preferences table data.) $Self->{PreferencesTable} = 'user_preferences'; $Self->{PreferencesTableKey} = 'preferences_key'; $Self->{PreferencesTableValue} = 'preferences_value'; $Self->{PreferencesTableUserID} = 'user_id'; # PreferencesView # (Order of shown items) $Self->{PreferencesView} = [ 'User Profile', 'Notification Settings', 'Other Settings' ]; $Self->{PreferencesGroups}->{Password} = { 'Active' => '1', 'Area' => 'Agent', 'PreferenceGroup' => 'UserProfile', 'Label' => 'Change password', 'Module' => 'Kernel::Output::HTML::Preferences::Password', 'PasswordMaxLoginFailed' => '0', 'PasswordMin2Characters' => '0', 'PasswordMin2Lower2UpperCharacters' => '0', 'PasswordMinSize' => '0', 'PasswordNeedDigit' => '0', 'PasswordRegExp' => '', 'Prio' => '0500', 'Desc' => 'Set a new password by filling in your current password and a new one.', }; $Self->{PreferencesGroups}->{Comment} = { 'Active' => '0', 'Block' => 'Input', 'PreferenceGroup' => 'Miscellaneous', 'Data' => '[% Env("UserComment") %]', 'Desc' => 'This is a Description for Comment on Framework.', 'Key' => 'Comment', 'Label' => 'Comment', 'Module' => 'Kernel::Output::HTML::Preferences::Generic', 'PrefKey' => 'UserComment', 'Prio' => '6000', }; $Self->{PreferencesGroups}->{Language} = { 'Active' => '1', 'PreferenceGroup' => 'UserProfile', 'Key' => '', 'Label' => 'Language', 'Desc' => 'Select the main interface language.', 'Module' => 'Kernel::Output::HTML::Preferences::Language', 'PrefKey' => 'UserLanguage', 'Prio' => '1000', 'NeedsReload' => 1, }; $Self->{PreferencesGroups}->{Theme} = { 'Active' => '1', 'PreferenceGroup' => 'Miscellaneous', 'Key' => '', 'Label' => 'Theme', 'Desc' => 'Select your preferred theme for OTRS.', 'Module' => 'Kernel::Output::HTML::Preferences::Theme', 'PrefKey' => 'UserTheme', 'Prio' => '3000', 'NeedsReload' => 1, }; # --------------------------------------------------- # # # # Start of config options!!! # # Notification stuff # # # # --------------------------------------------------- # # notification sender $Self->{NotificationSenderName} = 'OTRS Notifications'; $Self->{NotificationSenderEmail} = 'otrs@'; # notification email for new password $Self->{NotificationSubjectLostPassword} = 'New OTRS password'; $Self->{NotificationBodyLostPassword} = 'Hi , Here\'s your new OTRS password. New password: You can log in via the following URL: :///index.pl '; # --------------------------------------------------- # # # # Start of config options!!! # # CustomerPanel stuff # # # # --------------------------------------------------- # # SessionName # (Name of the session key. E. g. Session, SessionID, OTRS) $Self->{CustomerPanelSessionName} = 'OTRSCustomerInterface'; # CustomerPanelUserID # (The customer panel db-uid.) [default: 1] $Self->{CustomerPanelUserID} = 1; # CustomerGroupSupport (0 = compat. to OTRS 1.1 or lower) # (if this is 1, the you need to set the group <-> customer user # relations! http://host/otrs/index.pl?Action=AdminCustomerUserGroup # otherway, each user is ro/rw in each group!) $Self->{CustomerGroupSupport} = 0; # CustomerGroupAlwaysGroups # (if CustomerGroupSupport is true and you don't want to manage # each customer user for this groups, then put the groups # for all customer user in there) $Self->{CustomerGroupAlwaysGroups} = [ 'users', ]; # show online agents # $Self->{'CustomerFrontend::NotifyModule'}->{'1-ShowAgentOnline'} = { # Module => 'Kernel::Output::HTML::Notification::AgentOnline', # ShowEmail => 1, # IdleMinutes => 60, # }; # --------------------------------------------------- # # login and logout settings # # --------------------------------------------------- # # CustomerPanelLoginURL # (If this is anything other than '', then it is assumed to be the # URL of an alternate login screen which will be used in place of # the default one.) # $Self->{CustomerPanelLoginURL} = ''; # $Self->{CustomerPanelLoginURL} = 'http://host.example.com/cgi-bin/login.pl'; # CustomerPanelLogoutURL # (If this is anything other than '', it is assumed to be the URL # of an alternate logout page which users will be sent to when they # logout.) # $Self->{CustomerPanelLogoutURL} = ''; # $Self->{CustomerPanelLogoutURL} = 'http://host.example.com/cgi-bin/login.pl'; # CustomerPanelPreApplicationModule # (Used for every request, if defined, the PreRun() function of # this module will be used. This interface use useful to check # some user options or to redirect not accept new application # news) # $Self->{CustomerPanelPreApplicationModule}->{CustomerAccept} = 'Kernel::Modules::CustomerAccept'; # Kernel::Modules::CustomerAccept check key, if this user preferences key # is true, then the message is already accepted # $Self->{'CustomerPanel::InfoKey'} = 'CustomerAccept1'; # shown InfoFile located under Kernel/Output/HTML/Templates/Standard/CustomerAccept.tt # $Self->{'CustomerPanel::InfoFile'} = 'CustomerAccept'; # CustomerPanelLostPassword # (use lost password feature) $Self->{CustomerPanelLostPassword} = 1; # CustomerPanelCreateAccount # (use create cutomer account self feature) $Self->{CustomerPanelCreateAccount} = 1; # --------------------------------------------------- # # notification email about new password # # --------------------------------------------------- # $Self->{CustomerPanelSubjectLostPassword} = 'New OTRS password'; $Self->{CustomerPanelBodyLostPassword} = 'Hi , New password: :///customer.pl '; # --------------------------------------------------- # # notification email about new account # # --------------------------------------------------- # $Self->{CustomerPanelSubjectNewAccount} = 'New OTRS Account!'; $Self->{CustomerPanelBodyNewAccount} = 'Hi , You or someone impersonating you has created a new OTRS account for you. Full name: User name: Password : You can log in via the following URL. We encourage you to change your password via the Preferences button after logging in. :///customer.pl '; # --------------------------------------------------- # # customer authentication settings # # (enable what you need, auth against otrs db, # # against a LDAP directory, against HTTP basic # # authentication and against Radius server) # # --------------------------------------------------- # # This is the auth. module for the otrs db # you can also configure it using a remote database $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::DB'; $Self->{'Customer::AuthModule::DB::Table'} = 'customer_user'; $Self->{'Customer::AuthModule::DB::CustomerKey'} = 'login'; $Self->{'Customer::AuthModule::DB::CustomerPassword'} = 'pw'; # $Self->{'Customer::AuthModule::DB::DSN'} = "DBI:mysql:database=customerdb;host=customerdbhost"; # $Self->{'Customer::AuthModule::DB::User'} = "some_user"; # $Self->{'Customer::AuthModule::DB::Password'} = "some_password"; # if you use odbc or you want to define a database type (without autodetection) # $Self->{'Customer::AuthModule::DB::Type'} = 'mysql'; # password crypt type (bcrypt|sha2|sha1|md5|apr1|crypt|plain) # $Self->{'Customer::AuthModule::DB::CryptType'} = 'sha2'; # This is an example configuration for an LDAP auth. backend. # (take care that Net::LDAP is installed!) # $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; # $Self->{'Customer::AuthModule::LDAP::Host'} = 'ldap.example.com'; # $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=example,dc=com'; # $Self->{'Customer::AuthModule::LDAP::UID'} = 'uid'; # Check if the user is allowed to auth in a posixGroup # (e. g. user needs to be in a group xyz to use otrs) # $Self->{'Customer::AuthModule::LDAP::GroupDN'} = 'cn=otrsallow,ou=posixGroups,dc=example,dc=com'; # $Self->{'Customer::AuthModule::LDAP::AccessAttr'} = 'memberUid'; # for ldap posixGroups objectclass (just uid) # $Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'UID'; # for non ldap posixGroups objectclass (full user dn) # $Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'DN'; # The following is valid but would only be necessary if the # anonymous user do NOT have permission to read from the LDAP tree # $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = ''; # $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = ''; # in case you want to add always one filter to each ldap query, use # this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter => '(objectclass=user)' # $Self->{'Customer::AuthModule::LDAP::AlwaysFilter'} = ''; # in case you want to add a suffix to each customer login name, then # you can use this option. e. g. user just want to use user but # in your ldap directory exists user@domain. # $Self->{'Customer::AuthModule::LDAP::UserSuffix'} = '@domain.com'; # Net::LDAP new params (if needed - for more info see perldoc Net::LDAP) # $Self->{'Customer::AuthModule::LDAP::Params'} = { # port => 389, # timeout => 120, # async => 0, # version => 3, # }; # Die if backend can't work, e. g. can't connect to server. # $Self->{'Customer::AuthModule::LDAP::Die'} = 1; # This is an example configuration for an apache ($ENV{REMOTE_USER}) # auth. backend. Use it if you want to have a singe login through # apache http-basic-auth # $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::HTTPBasicAuth'; # In case there is a leading domain in the REMOTE_USER, you can # replace it by the next config option. # $Self->{'Customer::AuthModule::HTTPBasicAuth::Replace'} = 'example_domain\\'; # Note: # In case you need to replace some part of the REMOTE_USER, you can # use the following RegExp ($1 will be new login). # $Self->{'Customer::AuthModule::HTTPBasicAuth::ReplaceRegExp'} = '^(.+?)@.+?$'; # If you use this module, you should use as fallback the following # config settings if user isn't login through apache ($ENV{REMOTE_USER}) # $Self->{CustomerPanelLoginURL} = 'http://host.example.com/not-authorised-for-otrs.html'; # $Self->{CustomerPanelLogoutURL} = 'http://host.example.com/thanks-for-using-otrs.html'; # This is example configuration to auth. agents against a radius server # $Self->{'Customer::AuthModule'} = 'Kernel::System::Auth::Radius'; # $Self->{'Customer::AuthModule::Radius::Host'} = 'radiushost'; # $Self->{'Customer::AuthModule::Radius::Password'} = 'radiussecret'; # --------------------------------------------------- # # 2 factor customer authentication settings # # check a otp (one-time password) # # after successful authentication # # as an extra security measure # # --------------------------------------------------- # # This is the auth module using the google authenticator mechanism # $Self->{'Customer::AuthTwoFactorModule'} = 'Kernel::System::CustomerAuth::TwoFactor::GoogleAuthenticator'; # defines user preference where the secret key is stored # $Self->{'Customer::AuthTwoFactorModule::SecretPreferencesKey'} = 'UserGoogleAuthenticatorSecretKey'; # defines if users can login without a 2 factor authentication if they have no stored shared secret # $Self->{'Customer::AuthTwoFactorModule::AllowEmptySecret'} = '1'; # defines if the otp for the previous timespan (30-60sec ago) will also be valid # helpful to account for timing issues (server and entry based) # $Self->{'Customer::AuthTwoFactorModule::AllowPreviousToken'} = '1'; # --------------------------------------------------- # # # # Start of config options!!! # # CustomerUser stuff # # # # --------------------------------------------------- # # CustomerUser # (customer user database backend and settings) $Self->{CustomerUser} = { Name => Translatable('Database Backend'), Module => 'Kernel::System::CustomerUser::DB', Params => { # if you want to use an external database, add the # required settings # DSN => 'DBI:odbc:yourdsn', # Type => 'mssql', # only for ODBC connections # DSN => 'DBI:mysql:database=customerdb;host=customerdbhost', # User => '', # Password => '', Table => 'customer_user', # ForeignDB => 0, # set this to 1 if your table does not have create_time, create_by, change_time and change_by fields # CaseSensitive defines if the data storage of your DBMS is case sensitive and will be # preconfigured within the database driver by default. # If the collation of your data storage differs from the default settings, # you can set the current behavior ( either 1 = CaseSensitive or 0 = CaseINSensitive ) # to fit your environment. # # CaseSensitive => 0, # SearchCaseSensitive will control if the searches within the data storage are performed # case sensitively (if possible) or not. Change this option to 1, if you want to search case sensitive. # This can improve the performance dramatically on large databases. SearchCaseSensitive => 0, }, # customer unique id CustomerKey => 'login', # customer # CustomerID => 'customer_id', CustomerValid => 'valid_id', # The last field must always be the email address so that a valid # email address like "John Doe" can be constructed from the fields. CustomerUserListFields => [ 'first_name', 'last_name', 'email' ], # CustomerUserListFields => ['login', 'first_name', 'last_name', 'customer_id', 'email'], CustomerUserSearchFields => [ 'login', 'first_name', 'last_name', 'customer_id' ], CustomerUserSearchPrefix => '*', CustomerUserSearchSuffix => '*', CustomerUserSearchListLimit => 250, CustomerUserPostMasterSearchFields => ['email'], CustomerUserNameFields => [ 'title', 'first_name', 'last_name' ], CustomerUserEmailUniqCheck => 1, # # Configures the character for joining customer user name parts. Join single space if it is not defined. # # CustomerUserNameFieldsJoin => '', # # show now own tickets in customer panel, CompanyTickets # CustomerUserExcludePrimaryCustomerID => 0, # # generate auto logins # AutoLoginCreation => 0, # # generate auto login prefix # AutoLoginCreationPrefix => 'auto', # # admin can change customer preferences # AdminSetPreferences => 1, # use customer company support (reference to company, See CustomerCompany settings) CustomerCompanySupport => 1, # cache time to live in sec. - cache any database queries CacheTTL => 60 * 60 * 24, # # Consider this source read only. # ReadOnly => 1, Map => [ # Info about dynamic fields: # # Dynamic Fields of type CustomerUser can be used within the mapping (see example below). # The given storage (third column) then can also be used within the following configurations (see above): # CustomerUserSearchFields, CustomerUserPostMasterSearchFields, CustomerUserListFields, CustomerUserNameFields # # Note that the columns 'frontend' and 'readonly' will be ignored for dynamic fields. # note: Login, Email and CustomerID needed! # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly, http-link-target, link class(es) [ 'UserTitle', Translatable('Title or salutation'), 'title', 1, 0, 'var', '', 0, undef, undef ], [ 'UserFirstname', Translatable('Firstname'), 'first_name', 1, 1, 'var', '', 0, undef, undef ], [ 'UserLastname', Translatable('Lastname'), 'last_name', 1, 1, 'var', '', 0, undef, undef ], [ 'UserLogin', Translatable('Username'), 'login', 1, 1, 'var', '', 0, undef, undef ], [ 'UserPassword', Translatable('Password'), 'pw', 0, 0, 'var', '', 0, undef, undef ], [ 'UserEmail', Translatable('Email'), 'email', 1, 1, 'var', '', 0, undef, undef ], # [ 'UserEmail', Translatable('Email'), 'email', 1, 1, 'var', '[% Env("CGIHandle") %]?Action=AgentTicketCompose;ResponseID=1;TicketID=[% Data.TicketID | uri %];ArticleID=[% Data.ArticleID | uri %]', 0, '', 'AsPopup OTRSPopup_TicketAction' ], [ 'UserCustomerID', Translatable('CustomerID'), 'customer_id', 0, 1, 'var', '', 0, undef, undef ], # [ 'UserCustomerIDs', Translatable('CustomerIDs'), 'customer_ids', 1, 0, 'var', '', 0, undef, undef ], [ 'UserPhone', Translatable('Phone'), 'phone', 1, 0, 'var', '', 0, undef, undef ], [ 'UserFax', Translatable('Fax'), 'fax', 1, 0, 'var', '', 0, undef, undef ], [ 'UserMobile', Translatable('Mobile'), 'mobile', 1, 0, 'var', '', 0, undef, undef ], [ 'UserStreet', Translatable('Street'), 'street', 1, 0, 'var', '', 0, undef, undef ], [ 'UserZip', Translatable('Zip'), 'zip', 1, 0, 'var', '', 0, undef, undef ], [ 'UserCity', Translatable('City'), 'city', 1, 0, 'var', '', 0, undef, undef ], [ 'UserCountry', Translatable('Country'), 'country', 1, 0, 'var', '', 0, undef, undef ], [ 'UserComment', Translatable('Comment'), 'comments', 1, 0, 'var', '', 0, undef, undef ], [ 'ValidID', Translatable('Valid'), 'valid_id', 0, 1, 'int', '', 0, undef, undef ], # Dynamic field example # [ 'DynamicField_Name_X', undef, 'Name_X', 0, 0, 'dynamic_field', undef, 0, undef, undef ], ], # default selections Selections => { # UserTitle => { # 'Mr.' => Translatable('Mr.'), # 'Mrs.' => Translatable('Mrs.'), # }, }, }; # CustomerUser # (customer user ldap backend and settings) # $Self->{CustomerUser} = { # Name => 'LDAP Backend', # Module => 'Kernel::System::CustomerUser::LDAP', # Params => { # # ldap host # Host => 'bay.csuhayward.edu', # # ldap base dn # BaseDN => 'ou=seas,o=csuh', # # search scope (one|sub) # SSCOPE => 'sub', # # The following is valid but would only be necessary if the # # anonymous user does NOT have permission to read from the LDAP tree # UserDN => '', # UserPw => '', # # in case you want to add always one filter to each ldap query, use # # this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter => '(objectclass=user)' # AlwaysFilter => '', # # if the charset of your ldap server is iso-8859-1, use this: # # SourceCharset => 'iso-8859-1', # # die if backend can't work, e. g. can't connect to server # Die => 0, # # Net::LDAP new params (if needed - for more info see perldoc Net::LDAP) # Params => { # port => 389, # timeout => 120, # async => 0, # version => 3, # }, # }, # # customer unique id # CustomerKey => 'uid', # # customer # # CustomerID => 'mail', # CustomerUserListFields => ['cn', 'mail'], # CustomerUserSearchFields => ['uid', 'cn', 'mail'], # CustomerUserSearchPrefix => '', # CustomerUserSearchSuffix => '*', # CustomerUserSearchListLimit => 250, # CustomerUserPostMasterSearchFields => ['mail'], # CustomerUserNameFields => ['givenname', 'sn'], # # Configures the character for joining customer user name parts. Join single space if it is not defined. # CustomerUserNameFieldsJoin => '', # # show customer user and customer tickets in customer interface # CustomerUserExcludePrimaryCustomerID => 0, # # add a ldap filter for valid users (expert setting) # # CustomerUserValidFilter => '(!(description=gesperrt))', # # admin can't change customer preferences # AdminSetPreferences => 0, # # cache time to live in sec. - cache any ldap queries # CacheTTL => 0, # Map => [ # # note: Login, Email and CustomerID needed! # # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly, http-link-target, link class(es) # [ 'UserTitle', Translatable('Title or salutation'), 'title', 1, 0, 'var', '', 1, undef, undef ], # [ 'UserFirstname', Translatable('Firstname'), 'givenname', 1, 1, 'var', '', 1, undef, undef ], # [ 'UserLastname', Translatable('Lastname'), 'sn', 1, 1, 'var', '', 1, undef, undef ], # [ 'UserLogin', Translatable('Username'), 'uid', 1, 1, 'var', '', 1, undef, undef ], # [ 'UserEmail', Translatable('Email'), 'mail', 1, 1, 'var', '', 1, undef, undef ], # [ 'UserCustomerID', Translatable('CustomerID'), 'mail', 0, 1, 'var', '', 1, undef, undef ], # # [ 'UserCustomerIDs', Translatable('CustomerIDs'), 'second_customer_ids', 1, 0, 'var', '', 1, undef, undef ], # [ 'UserPhone', Translatable('Phone'), 'telephonenumber', 1, 0, 'var', '', 1, undef, undef ], # [ 'UserAddress', Translatable('Address'), 'postaladdress', 1, 0, 'var', '', 1, undef, undef ], # [ 'UserComment', Translatable('Comment'), 'description', 1, 0, 'var', '', 1, undef, undef ], # # # this is needed, if "SMIME::FetchFromCustomer" is active # # [ 'UserSMIMECertificate', 'SMIMECertificate', 'userSMIMECertificate', 0, 1, 'var', '', 1, undef, undef ], # # # Dynamic field example # # [ 'DynamicField_Name_X', undef, 'Name_X', 0, 0, 'dynamic_field', undef, 0, undef, undef ], # ], # }; $Self->{CustomerCompany} = { Name => Translatable('Database Backend'), Module => 'Kernel::System::CustomerCompany::DB', Params => { # if you want to use an external database, add the # required settings # DSN => 'DBI:odbc:yourdsn', # Type => 'mssql', # only for ODBC connections # DSN => 'DBI:mysql:database=customerdb;host=customerdbhost', # User => '', # Password => '', Table => 'customer_company', # ForeignDB => 0, # set this to 1 if your table does not have create_time, create_by, change_time and change_by fields # CaseSensitive defines if the data storage of your DBMS is case sensitive and will be # preconfigured within the database driver by default. # If the collation of your data storage differs from the default settings, # you can set the current behavior ( either 1 = CaseSensitive or 0 = CaseINSensitive ) # to fit your environment. # # CaseSensitive => 0, # SearchCaseSensitive will control if the searches within the data storage are performed # case sensitively (if possible) or not. Change this option to 1, if you want to search case sensitive. # This can improve the performance dramatically on large databases. SearchCaseSensitive => 0, }, # company unique id CustomerCompanyKey => 'customer_id', CustomerCompanyValid => 'valid_id', CustomerCompanyListFields => [ 'customer_id', 'name' ], CustomerCompanySearchFields => [ 'customer_id', 'name' ], CustomerCompanySearchPrefix => '*', CustomerCompanySearchSuffix => '*', CustomerCompanySearchListLimit => 250, CacheTTL => 60 * 60 * 24, # use 0 to turn off cache Map => [ # Info about dynamic fields: # # Dynamic Fields of type CustomerCompany can be used within the mapping (see example below). # The given storage (third column) then can also be used within the following configurations (see above): # CustomerCompanySearchFields, CustomerCompanyListFields # # Note that the columns 'frontend' and 'readonly' will be ignored for dynamic fields. # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly [ 'CustomerID', 'CustomerID', 'customer_id', 0, 1, 'var', '', 0 ], [ 'CustomerCompanyName', 'Customer', 'name', 1, 1, 'var', '', 0 ], [ 'CustomerCompanyStreet', 'Street', 'street', 1, 0, 'var', '', 0 ], [ 'CustomerCompanyZIP', 'Zip', 'zip', 1, 0, 'var', '', 0 ], [ 'CustomerCompanyCity', 'City', 'city', 1, 0, 'var', '', 0 ], [ 'CustomerCompanyCountry', 'Country', 'country', 1, 0, 'var', '', 0 ], [ 'CustomerCompanyURL', 'URL', 'url', 1, 0, 'var', '[% Data.CustomerCompanyURL | html %]', 0 ], [ 'CustomerCompanyComment', 'Comment', 'comments', 1, 0, 'var', '', 0 ], [ 'ValidID', 'Valid', 'valid_id', 0, 1, 'int', '', 0 ], # Dynamic field example # [ 'DynamicField_Name_Y', undef, 'Name_Y', 0, 0, 'dynamic_field', undef, 0 ], ], }; # --------------------------------------------------- # # misc # --------------------------------------------------- # # yes / no options $Self->{YesNoOptions} = { 1 => 'Yes', 0 => 'No', }; $Self->{'Frontend::CommonParam'} = { # param => default value # SomeParam => 'DefaultValue', Action => 'AdminInit', }; $Self->{'CustomerFrontend::CommonParam'} = { # param => default value # SomeParam => 'DefaultValue', }; $Self->{'PublicFrontend::CommonParam'} = { # param => default value # SomeParam => 'DefaultValue', }; # If the public interface is protected with .htaccess # we can specify the htaccess login data here, # this is necessary for the support data collector # $Self->{'PublicFrontend::AuthUser'} = ''; # $Self->{'PublicFrontend::AuthPassword'} = ''; # --------------------------------------------------- # # Frontend Module Registry (Agent) # --------------------------------------------------- # # Module (from Kernel/Modules/*.pm) => Group # admin interface $Self->{'Frontend::Module'}->{Admin} = { Description => 'Admin Area.', Group => [ 'admin', ], GroupRo => [], NavBarName => 'Admin', Title => '', }; $Self->{'Loader::Module::Admin'}->{'000-Defaults'} = { CSS => [ 'Core.Agent.Admin.css', ], JavaScript => [ 'Core.Agent.Admin.js', 'Core.UI.AllocationList.js', 'Core.Agent.TableFilters.js', ], }; $Self->{'Frontend::Navigation'}->{Admin}->{'001-Framework'} = [ { Group => [ 'admin', ], GroupRo => [], AccessKey => 'a', Block => 'ItemArea', Description => 'Admin modules overview.', Link => 'Action=Admin', LinkOption => '', Name => 'Admin', NavBar => 'Admin', Prio => '10000', Type => 'Menu', }, ]; $Self->{'Frontend::NavigationModule'}->{Admin} = { Group => [ 'admin', ], GroupRo => [], Module => 'Kernel::Output::HTML::NavBar::ModuleAdmin', Description => 'Admin modules overview.', IconBig => '', IconSmall => '', Name => '', Block => '', }; $Self->{'Frontend::Module'}->{AdminInit} = { Description => 'Admin', Group => [ 'admin', ], GroupRo => [], NavBarName => '', Title => 'Init', }; $Self->{'Frontend::Module'}->{AdminLog} = { Description => 'Admin', Group => [ 'admin', ], GroupRo => [], NavBarName => 'Admin', Title => 'System Log', }; $Self->{'Loader::Module::AdminLog'}->{'000-Defaults'} = { JavaScript => [ 'Core.Agent.Admin.Log.js' ], }; $Self->{'Frontend::NavigationModule'}->{AdminLog} = { GroupRo => [], Group => [ 'admin', ], Description => Translatable('View system log messages.'), IconBig => 'fa-file-text-o', IconSmall => '', Module => 'Kernel::Output::HTML::NavBar::ModuleAdmin', Name => Translatable('System Log'), Block => 'Administration', }; $Self->{'Frontend::Module'}->{AdminSystemConfiguration} = { Group => ['admin'], GroupRo => [], Description => 'Admin.', Title => 'System Configuration', NavBarName => 'Admin', }; $Self->{'Loader::Module::AdminSystemConfiguration'}->{'000-Defaults'} = { CSS => [ 'Core.Agent.Admin.SystemConfiguration.css', ], JavaScript => [ 'thirdparty/clipboardjs-1.7.1/clipboard.min.js', 'Core.SystemConfiguration.js', 'Core.SystemConfiguration.Date.js', 'Core.Agent.Admin.SystemConfiguration.js', ], }; $Self->{'Frontend::NavigationModule'}->{AdminSystemConfiguration} = { Group => ['admin'], GroupRo => [], Module => 'Kernel::Output::HTML::NavBar::ModuleAdmin', Name => Translatable('System Configuration'), Description => Translatable('Edit the system configuration settings.'), Block => 'System', IconBig => '', IconSmall => '', Block => 'Administration', }; $Self->{'Frontend::Module'}->{AdminPackageManager} = { Description => 'Software Package Manager.', Group => [ 'admin', ], GroupRo => [], NavBarName => 'Admin', Title => 'Package Manager', }; $Self->{'Frontend::NavigationModule'}->{AdminPackageManager} = { Group => [ 'admin', ], GroupRo => [], IconBig => 'fa-plug', IconSmall => '', Description => Translatable('Update and extend your system with software packages.'), Module => 'Kernel::Output::HTML::NavBar::ModuleAdmin', Name => Translatable('Package Manager'), Block => 'Administration', }; # specify Loader settings for Login screens $Self->{'Loader::Module::Login'}->{'000-Defaults'} = { JavaScript => [ 'Core.Agent.Login.js', ], }; $Self->{'Loader::Module::CustomerLogin'}->{'000-Defaults'} = { JavaScript => [ 'Core.Customer.Login.js', ], }; # specify Loader settings for the installer $Self->{'Loader::Module::Installer'}->{'000-Defaults'} = { JavaScript => [ 'Core.Installer.js', ], CSS => [ 'Core.Installer.css', ], }; return 1; } # # Hereafter the functions should be documented in Kernel::Config (Kernel/Config.pod.dist), not in # Kernel::Config:Defaults. # # Please see the documentation in Kernel/Config.pod.dist. sub new { my ( $Type, %Param ) = @_; # allocate new hash for object my $Self = {}; bless( $Self, $Type ); # 0=off; 1=log if there exists no entry; 2=log all; $Self->{Debug} = 0; # return on clear level if ( $Param{Level} && $Param{Level} eq 'Clear' ) { # load config $Self->Load(); return $Self; } # load defaults $Self->LoadDefaults(); # load config $Self->Load(); # load extra config files if ( -e "$Self->{Home}/Kernel/Config/Files/" ) { my @Files = glob("$Self->{Home}/Kernel/Config/Files/*.pm"); # Resorting the filelist. my @NewFileOrderPre = (); my @NewFileOrderPost = (); for my $File (@Files) { if ( $File =~ /Ticket/ ) { push @NewFileOrderPre, $File; } else { push @NewFileOrderPost, $File; } } @Files = ( @NewFileOrderPre, @NewFileOrderPost ); FILE: for my $File (@Files) { # do not use ZZZ files if ( $Param{Level} && $Param{Level} eq 'Default' && $File =~ /ZZZ/ ) { next FILE; } my $RelativeFile = $File =~ s{\Q$Self->{Home}\E/*}{}gr; # Extract package name and load it. my $Package = $RelativeFile; $Package =~ s/^\///g; $Package =~ s/\/{2,}/\//g; $Package =~ s/\//::/g; $Package =~ s/\.pm$//g; eval { # Try to load file. if ( !require $RelativeFile ) { die "ERROR: Could not load $File: $!\n"; } # Check if package has loaded and has a Load() method. if (!$Package->can('Load')) { die "$Package has no Load() method."; } # Call package method but pass $Self as instance. $Package->Load($Self); }; if ( $@ ) { my $ErrorMessage = $@; print STDERR $@; next FILE; } } } # load RELEASE file if ( -e !"$Self->{Home}/RELEASE" ) { print STDERR "ERROR: $Self->{Home}/RELEASE does not exist! This file is needed by central system parts of OTRS, the system will not work without this file.\n"; die; } if ( open( my $Product, '<', "$Self->{Home}/RELEASE" ) ) { ## no critic while ( my $Line = <$Product> ) { # filtering of comment lines if ( $Line !~ /^#/ ) { if ( $Line =~ /^PRODUCT\s{0,2}=\s{0,2}(.*)\s{0,2}$/i ) { $Self->{Product} = $1; } elsif ( $Line =~ /^VERSION\s{0,2}=\s{0,2}(.*)\s{0,2}$/i ) { $Self->{Version} = $1; } } } close $Product; } else { print STDERR "ERROR: Can't read $Self->{Home}/RELEASE: $! This file is needed by central system parts of OTRS, the system will not work without this file.\n"; die; } # load config (again) $Self->Load(); # do not use ZZZ files if ( !$Param{Level} ) { # replace config variables in config variables KEY: for my $Key ( sort keys %{$Self} ) { next KEY if !defined $Key; if ( defined $Self->{$Key} ) { $Self->{$Key} =~ s/\/$Self->{$1}/g; } else { print STDERR "ERROR: $Key not defined!\n"; } } } $Self->AutoloadPerlPackages(); return $Self; } # Please see the documentation in Kernel/Config.pod.dist. sub Get { my ( $Self, $What ) = @_; # debug if ( $Self->{Debug} > 1 ) { my $Value = defined $Self->{$What} ? $Self->{$What} : ''; print STDERR "Debug: Config.pm ->Get('$What') --> $Value\n"; } return $Self->{$What}; } # Please see the documentation in Kernel/Config.pod.dist. sub Set { my ( $Self, %Param ) = @_; for (qw(Key)) { if ( !defined $Param{$_} ) { $Param{$_} = ''; } } # debug if ( $Self->{Debug} > 1 ) { my $Value = defined $Param{Value} ? $Param{Value} : ''; print STDERR "Debug: Config.pm ->Set(Key => $Param{Key}, Value => $Value)\n"; } # set runtime config option if ( $Param{Key} =~ /^(.+?)###(.+?)$/ ) { if ( !defined $Param{Value} ) { delete $Self->{$1}->{$2}; } else { $Self->{$1}->{$2} = $Param{Value}; } } else { if ( !defined $Param{Value} ) { delete $Self->{ $Param{Key} }; } else { $Self->{ $Param{Key} } = $Param{Value}; } } return 1; } ## nofilter(TidyAll::Plugin::OTRS::Perl::Translatable) # This is a no-op to mark a text as translatable in the Perl code. # We use our own version here instead of importing Language::Translatable to not add a dependency. sub Translatable { return shift; } # Please see the documentation in Kernel/Config.pod.dist. sub ConfigChecksum { my $Self = shift; my @Files = glob( $Self->{Home} . "/Kernel/Config/Files/*.pm" ); # Ignore ZZZAAuto.pm, because this is only a cached version of the XML files which # will be in the checksum. Otherwise the SysConfig cannot use its cache files. @Files = grep { $_ !~ m/ZZZAAuto\.pm$/smx } @Files; push @Files, glob( $Self->{Home} . "/Kernel/Config/Files/*.xml" ); push @Files, $Self->{Home} . "/Kernel/Config/Defaults.pm"; push @Files, $Self->{Home} . "/Kernel/Config.pm"; # Create a string with filenames and file mtimes of the config files my $ConfigString; for my $File (@Files) { # get file metadata my $Stat = stat($File); if ( !$Stat ) { print STDERR "Error: cannot stat file '$File': $!"; return; } $ConfigString .= $File . $Stat->mtime(); } return Digest::MD5::md5_hex($ConfigString); } sub AutoloadPerlPackages { my ($Self) = @_; return 1 if !$Self->{AutoloadPerlPackages}; return 1 if ref $Self->{AutoloadPerlPackages} ne 'HASH'; my %AutoloadConfiguration = %{ $Self->{AutoloadPerlPackages} }; return 1 if !%AutoloadConfiguration; CONFIGKEY: for my $ConfigKey (sort keys %AutoloadConfiguration) { my $ConfigValue = $AutoloadConfiguration{$ConfigKey}; next CONFIGKEY if ref $ConfigValue ne 'ARRAY'; PACKAGE: for my $Package ( @{$ConfigValue} ) { next PACKAGE if !$Package; if ( substr($Package, 0, 16) ne 'Kernel::Autoload' ) { print STDERR "Error: Autoload packages must be located in Kernel/Autoload, skipping $Package\n"; next PACKAGE; } # Don't use the MainObject here to load the file. eval { my $FileName = $Package =~ s{::}{/}smxgr; require $FileName . '.pm'; ## nofilter(TidyAll::Plugin::OTRS::Perl::Require) }; } } return 1; } 1; =head1 TERMS AND CONDITIONS This software is part of the OTRS project (L). This software comes with ABSOLUTELY NO WARRANTY. For details, see the enclosed file COPYING for license information (GPL). If you did not receive this file, see L. =cut